Link to our results: http://www.hostfamilysurvey.com/
At Cultural Care Au Pair, our priority is to provide the highest quality experience for our host families and au pairs. Since our program began over 20 years ago, we have found that the feedback provided by our program participants has been instrumental in allowing us to become the largest of the U.S. government-approved au pair sponsors as well as a leader in the au pair program community.
In a continued commitment to gathering feedback in a more systematic way, we developed an extensive customer satisfaction survey which was launched in the spring of 2008. Developed in partnership with Discovery Surveys, Inc., this survey seeks to understand the host family perspective on being a part of the Cultural Care program from how they feel about our printed materials to how they rate the quality of care they receive from their au pair. Our families embraced this new way to share their opinions, and their comments, positive or negative, continue to help us shape the future of our program and enhance the experience of our participants. The results have been incredibly insightful and we look forward to launching this survey each Spring and Fall of every year and developing ways to respond to the growing and changing needs of the Cultural Care host family.
Please take a moment to review some of the results of our first four customer satisfaction surveys. We think the results speak for themselves.
Tuesday, 6 July 2010 3:12 PM